Our Returns Team will always make sure to process your return as quickly as they can.
You should expect the refund to be issued within 14 working days of the item being received, but during busy periods it may take a little longer. It can take up to 7 working days from the date of issue for the refund to appear back in your account.
If you are still waiting for your refund, please do reach out to our Customer Services Team on info@welovefrugi.com. Please provide a picture of your postage receipt or your tracking number, a list of the items returned and the reason for the return (this is important feedback for our Garment Tech Team). They will then be able to process your refund in advance of our Returns Team.
When sending a return to us we always recommend holding onto your postage receipt, just incase the package gets lost of delayed on the way to us.