Oh no, having trouble getting a promotion to apply to your basket?
The items in your basket will need to meet the conditions of the promotion in order for the promotion to apply. For example there could be a minimum spend threshold or certain items may be excluded from the promotion.
For every promotion there is a set of Promotional Terms and Conditions, the purpose of these is to ensure the fair and equal treatment of all of our customers. A good place to start if you aren’t sure why a promotion isn’t working is to have a peek at the T+C’s on the Promotional T+C’s page on our website here.
If you need further support please do get in touch with our friendly Customer Service Team on firstname.lastname@example.org, they are always happy to help.